Liberty Garden 707 Decorative Wall Mount Garden Guide Hose Reel, Bronze

I bought the first one in 2006, and it's still going strong. I bought the second one only a year ago, and it's been nothing but a headache. The grip on the handle was falling off, and the crank completely snapped off today, indicating that the product had been cheapened. While doing so, I cut my hand. This makes me angry. br>br>UPDATE: br>br> My first hose reel has been relegated to being used as a storage unit for spare parts. It lasted for about 3 months after I removed the handle. Since the company has not responded, I'm taking it to an aluminum welder today to see if he can fix it. The welder suspects "white metal" rather than aluminum, but we'll have to wait and see. If welding isn't an option, I'll have a blacksmith make a crank handle to fit. It's ridiculous.

Riley Larsen

| Jul 31, 2021

The cast aluminum cracked in two places before I could even roll the hose up.

Cohen Petty

| Sep 05, 2021

Several years ago, I purchased three of these for my new home. Although they are manufactured in China, they appear to be of high quality right out of the box. Because mounting hardware was not included, I had to purchase it separately to bolt them to my house's stucco wall. My hose bibs are all on softened water, so the hardness of the water is kept to a minimum, and my sink faucets are free of calcium deposits or rust. After only 6 months of use, the first hose reel developed a drip at the swivel. Because I live in San Diego, I don't have to worry about the weather, and the reels are mostly shaded from the sun. br>br>After 8 or 9 months, the drip at the swivel became a steady leak. The leak appeared on all three reels at about the same time, indicating that if they had been properly tested, the factory would have known about the defect. I contacted Liberty last week to inquire about the swivels' warranty coverage. "The swivel connectors are considered moving/working parts and are not covered under our warranty," Megan Miller, a Liberty employee, wrote in an email to me. " I explained to her that it was a hose reel and that all of the components were moving. Customers with hard water can purchase a brass swivel, she said. I inquired as to why the reel did not ship with a brass swivel. She explained that the brass swivel was a new item and that the aluminum swivel would suffice. br>br>After exchanging a few emails with Megan, I asked her what she planned to do about the leaky situation. She said she could sell me the brass swivels for $17 each (normally $22) plus $5. The cost of shipping is $80. Three of the brass swivels were reluctantly purchased. I also noticed that the swivels on the website are shipped for free, so they ended up with my money. I paid a little more than $100 for each reel, and I've put another $20 into each one. Since the release of the Rapid Reel, they've reduced the price. The Rapid Reel is backed by a 10-year no-leak guarantee. The Rapid Reel is also made in China, but the company stands behind their product. br>br>One last point: the Liberty reel's aluminum frame is not treated prior to painting/powder coating, so it corrodes from the inside out. My reels are flaking and fading on all three of them. On their website, the company even recommends disassembling the reel once a year and spraying it with clear coat to protect the finish. ("At the end of each season, some of our most devoted customers recommend cleaning and painting the unit with clear acrylic paint. ") ")br>br>I hope this review was useful; I've also included photos of my leaking reel. If you don't do your research before buying a hose reel, you might end up with holes in your wall when it's time to replace it.

Marcelo Burch

| Nov 03, 2021

After scouring the skies, I chose this hose reel because it was reasonably attractive. After reading the other reviews, I decided to go with the clear-cut option. I gave it a coat of paint before installing it, and I replaced the swivel with a brass one. After shipping, the clear coat cost about $8 and the brass swivel cost about $30. As a result, I had to add another 40% to the purchase price in order to bring the quality of the unit up to what it should have been straight from the factory in my opinion. Furthermore, the unit does not include mounting hardware, which is extremely inconvenient. Furthermore, according to the manufacturer's website, their most satisfied customers are clear-cut. Coat the unit at least once a year. Is this for real? Who has the time, energy, or desire to care for a garden hose reel? a to-do list?br>br>Another major gripe relates to: The lack of a hose guide is the only flaw with this unit; they do sell one with a hose guide, but it's plastic and costs an extra $30, which seems excessive given that it's plastic. Finally, you'll be able to fit 100 feet of hose onto this reel, but will you be able to fit 125? No, I do not believe that is true. br>br>The manufacturer, it appears, is aware of the unit's numerous flaws. Before making a purchase, I checked their website, and it appears that they have stopped selling it. br>br>Despite its flaws, this unit functions well and is more appealing than the previous one I owned - By the way, it was a 16-year-long relationship. All of the decorative (and even the ugly) hose reels appear to have major flaws. I can't imagine how difficult it is to make a long-lasting, sturdy metal hose reel, but it appears to be!.

Elijah Banks

| Jan 09, 2021

  This item was purchased to replace a cheap plastic Suncast model that had started to leak slowly. I had hoped that for the price, this would be a good product, but I was sorely disappointed. It was a simple and straightforward process to set up. However, as soon as I turned on the water, it began to spray everywhere! With the water turned off, I've attached a video. You can imagine the commotion it caused when the water was turned on due to the pressure. I'm sorry, but I won't be able to give it zero stars.

Raina Pineda

| Jun 01, 2021

Over a year ago, I bought the unit that came with the hose guide. It has been used for a year because we live in Vermont. My S. is most active during the summer. Her plants are watered on a daily basis. We did some major landscaping last year and this year, so between her and me, this is unfurled two or three times on some days. br>br>I've got two of them. The reel holds 50' of 5/8" hose and another 25' of smaller hose (the shutoff isn't visible in this photo because it doesn't fit through the guide). br>br>If you have the hose close by, winding is a breeze. If there are no knots or kinks, I can wind the 100' in less than a minute, and I keep a light pressure on the hose with my other hand to ensure proper winding. Only a few drops of peanut oil on the two parts of the guide that run on it is something I recommend. The guide will stick if you don't have it, and turning it can be difficult. When properly oiled, however, it's a piece of cake.

Graham Woodard

| May 16, 2021