SteelSeries Arctis 7 - Lossless Wireless Gaming Headset with DTS Headphone: X v2.0 Surround - For PC and PlayStation 4 - White

However, this product is horrible and the customer service is horrible. In addition, I researched the Steelseries, Razer and Logitech competitors and decided to go with the Razer. The Steelseries Arctis 7 was rated highly by review websites for its superb sound quality. Here's the thing don't you just love it? Unfortunately, the sound quality is poor. When I got my headset, I updated the Steelseries Engine 3 software, patched the headset, but I found the soundstage in my ears skewed to the left by 30 degrees. I hear everything from my left ear, so that means it is coming from the right. At times, the right side of the screen was nothing. I found that the sound skewed to the left no matter if I was listening to music or playing games. The Engine 3 settings have remained the same despite tweaking them several times. My logical response was to do what any logical person would - I thought outside the box. 30 September 2018 was the date I put in a call to Steelseris' customer service. The average time it takes to reply from them is 2 - 3 days The following three days will be required. Despite the slow response time, it did not appear that the representative understood the root cause of the problem. Those were the only two choices he offered. Then he instructed me to apply a magic button hidden in the left earcup to reset the hardware. It took me about five minutes to peel off the cushioning and look for one of those iPhone pins, then hold the button for a few seconds, and that's when the headset reset itself. I had to rely on hope since there is no indication anywhere that it was going to work. takes time to realise you need to rethink The USB receiver that comes with the headset should be connected to the headset. 2) After reprogramming The soundstage remained skewed to the left after pairing the receiver, even though the issue had been improved by only 5 degrees. When the volume is low, the problem becomes more obvious. The customer service rep went directly to the RMA process as the next best option for the customer. My receipt was required before I was allowed to request an RMA, but I said I would do so if I sent in evidence (screenshot) of the defective item. A picture of the serial number is taken by removing the left earcup. It was 14 October when I decided to do that. The 16 October deadline is approaching, and my reply from them is that my RMA has been There is no explanation for why this is happening. In summary, here is what we've learned My purchase from SteelSeries had an apparently rare issue, it took SteelSeries 2 weeks to get back to me, they agreed to RMA the product, but after I destroyed it, SteelSeries proceeded to screw me over and refuse to accept the RMA. Please take this as a lesson as you move forward I recommend you do not buy their products. This is WONKEY. A faulty item. The worst type of customer service. They will never provide you with any good reason for doing so.

Gabriella Maxwell

| Sep 04, 2020

so these should be really nice headphones for $150, but there are quite a few caveats that make me not want to purchase them. These issues bothered me so much that I returned the product. I noticed a few other reviews had addressed these issues. Not worth the price!

First of all, I wear headphones that measure 12 to 14 mm in diameter We are open every day of the week for 18 hours. To help me sleep at night, for work, or for recreation. It's not like I don't know headphones - I have a few dozen worth of them. 2) PUT ON THE GREEN GLOVE, In the case of $30 bluetooth units), these units produce massive When I see over 50%, I cannot believe how bad they are! In addition to that, wearing a hat. . . . . or almost all music) and suddenly you can't understand what you're listening to. 2) The volume roller is EXTREMELY easy to accidentally adjust. By that, I mean, it's incredible As a result of the loose headphone connection, I am constantly fiddling with the volume when adjusting the headphones or mic, and since this is so loose, it's almost impossible to get the volume "just right. ". The worst! I really hate it! 1) You cannot control the media What's the reason? In the case of a push An easy way to solve the issue of too easy volume adjustment is with a combination of two volume buttons. This control allows for long press controls of media. 4) The ear pieces are extremely In spite of the fact that I wear headphones quite often, they burn my ears up in as little as a few minutes, so I have to adjust them or remove them for a while. In addition, this also supports point #2 by pointing out the volume knob is ALWAYS accidentally adjusted. Five) These block all ingress and egress Many people are able to hear what I am listening to or playing by my side sound. Because the ear and nose are connected, this doesn't make any sense The pads don't seem to allow any air to flow through them. 1) A light turns on when the mic disable button is pressed. In what way? As a result, the light is off when the mic is on. You will find that when your microphone is off, usually when listening to music, hanging out, whatever, you will see a bright RED LED 100% of the time. What the heck? This sounds confusing. What do you mean? 7) The audio volume is a third of the volume on every other headphone. It is enough that I push every setting to 100% in order to have 30% of the performance of What's the reason? A 8) mic is a The idea that anyone with an ounce of intelligence would consider this mic to be anything other than painfully sub-par is beyond comprehension. 9) Though the ear pads go around your ears, the speaker mesh is shallow and will touch Even if it wasn't unbearable by itself, it would be unbearable if coupled with every other problem. Tenth) The surround sound effect is negligible and should be. While playing the same surround sound tests, I cannot tell the difference between the regular and the enhanced versions. Only these and 0 other phones. All of the time. Secondly, these have a VERY VERY VERY specific place you have to position them, otherwise you will hear only about 70% of what they are These will have to be placed in an absolutely horrible spot because of the VERY SPECIFIC space requirements. Getting your ears even remotely in the right position requires you to fold and bend your body. ) The number 10 was the final number, but now I want to make a point about it. It's almost impossible to describe how uncomfortable these are. If you do a short session, your jaw will hurt because the bottoms press right into the hinges, your ears will be sweaty and your skin will be hot because there isn't enough ventilation (it's like putting your ears in a wool coat in July in Florida! This place is swampy! I have owned some of the worst headsets in my time. Please do not recommend anyone to anyone for any reason!.

Adrianna Zamora

| Jan 05, 2021