LG 27GL83A-B 27 Inch Ultragear QHD IPS 1ms NVIDIA G-SYNC Compatible Gaming Monitor, Black

After only two days of use, the monitor broke. It now flashes every six seconds. Countdown to five seconds I switched out the ports and cables. No avail. I connected it to a variety of computers. As a result of the same outcome, I submitted an online support ticket to LG. br>br>Here's what I'd like to say: Unfortunate events occur. I'm not too bothered by the monitor's failure. There is no such thing as a perfect production process, and mistakes will inevitably occur. LG's customer service is a source of concern for me. br>br>On Friday, I received it. On Sunday, it began to break down. br>br>I submitted an online support request on Sunday evening and received an automated response almost immediately. "We will call you as soon as possible," says the last line. "Call" is an important word to remember. "br>br>On Monday, I received an email from "Arianne" confirming the ticket number, advising me to look for additional correspondence with shipping labels, expressing condolences, and providing links to submit support requests. These emails irritate me as an IT professional. All of this could have been done with an automated response. Furthermore, since I initiated this process by creating the ticket, I don't require any additional instructions or links to complete what I've already accomplished. These emails are meant to comfort the recipient and give them a "human touch. " " I think they're arrogant and unnecessary. br>br>On Tuesday night, I got the shipping label and instructions for setting up a FedEx pick-up. br>br>The monitor was picked up by FedEx on Saturday. br>br>Keep in mind that it's been seven days and there's still no word on when I'll get a replacement, no actual contact with a support professional, no troubleshooting, and no "call. " "br>br>As a result, I dialed their number. br>br>I inquired as to when a replacement would be available. It's under warranty, I'm told (duh, it broke after only two days). The warranty, on the other hand, is a repair or replace one. As a result, they have ten business days to attempt repairs from the time they receive it. If the problem is simple, it might only take a "couple of days. " I will be given a replacement or a refund if they determine that it is not repairable or cost-effective to repair. I've also been advised to set aside three hours. It takes 4 days to ship both ways. That's three for those keeping track. They will have four days to themselves, ten business days to assess and repair (including at least one weekend), and three days to themselves. Return journey will take 4 days. I paid for a monitor, used it for two days, and won't have it back in working order for up to 20 days if everything goes according to plan. If things don't work out, I'll have to wait a month for a monitor I already paid for, get a refund, buy a replacement, wait another week for delivery, and hope this doesn't happen again. br>br>I expect something to work when I spend a few hundred dollars on it. If it turns out to be defective, I expect it to be replaced as soon as possible. So far, nothing has been prompt, and they promise more of the same in the future. Also, don't say you're going to call and then expect me to contact you a week later. br>br>At this point, I'm hoping for a refund because I'm not excited about the prospect of doing business with LG again. br>br>**First update*
Last week, I called LG support again because they still couldn't get in touch with me or provide any guidance or information. The monitor, I was told, was still on its way. br>br>**Second update*
It is now May 17th (14 days since I submitted the support request), and I called the support number for an update today. The customer service representative informs me that the monitor has not yet been received by the repair team, but that he will follow up and have someone contact me. He tells me to be prepared for a phone call and to "keep my line clear. " He also took down my email address, which he said would be used to send out "regular updates on the repair progress. " "This is concerning because that information is already in the system with the repair tick (also known as an RNN number). " I have yet to receive a phone call or an email. Meanwhile, the status of my repair request remains "Appointment Confirmation," which it has been since I submitted it two weeks ago. br>br>**Third Update*
It is now May 31st, and my monitor is still listed as in need of repair. Since my last update, I've had two interactions with them: the first was when they called me to inform me that I had filed a complaint on their website, and all that person did was reiterate their standard support procedure. He took down my phone number and email address and assured me that I would be updated on the progress at regular intervals. They've only made one phone call so far. I have not received any updates in any form without first contacting them. On the 26th, I called to inquire about the status of the repair and was told that it had not yet been completed and that parts were being ordered. He said the monitor would be delivered between the 27th and the 31st, but given that the ticket shows it hasn't been repaired (and the date of this update), we can all speculate on how accurate that information was. br>br>**Fourth Update*
It's been 29 days since the support request was submitted on June 1st. br>I called them again today because the deadline for repair, replacement, or refund was yesterday. The repair facility, according to my sources, is awaiting parts that will not arrive until next week. I requested that the call be escalated to a manager because they are now in violation of their own terms, which they have explained to me each time I have inquired about progress. The response I received was that the call would be transferred, but that I would receive the same information. I'll say it again: they've missed their own deadline, which is unacceptably late. I state unequivocally that a resolution must be reached today, and that I must be transferred to someone who can do so. Please hold on, he says. For the past half hour, I've been on hold. **Fifth Update*
**June 1st Update*
**June 1st Update*
**June 1st Update*
**June 1st Update*
**June 1st Update** I spoke with a woman after being on hold for just over an hour, and she told me the following:
1. They shouldn't have given me a deadline in the first place. They aren't supposed to set those expectations because they can't ensure that they will be met.
2. She will begin the refund/replacement process on my behalf, but she will be unable to complete it herself. She must send an email to the repair department (Elizabeth) because they are the only ones who can request a replacement or refund, and she will send the email instructing (asking? ) them to start a replacement or refund request and call me back in "a few days" to "tell me what they say. " "
3. The parts required to repair my monitor are currently unavailable. Those keeping track will notice that I am still losing. My current situation is that the department that has repeatedly let me down appears to be the only one capable of resolving the problem. Essentially, I should kiss my $406 goodbye. 59 Farewell. I've used the LG website's "Email the President" feature, but I'm not expecting anything. In short, while I enjoy LG products and have purchased a number of them over the years, their customer service is the worst I've ever encountered, and I will not purchase any more of their products in the future. br>br>June 8th: **Sixth Update*
No one called me back as promised on June 1st, and the monitor just showed up at my door yesterday (not a replacement or refund as stated on the 1st, but the original monitor). ostensibly fixed). I took a deep breath and prepared myself. Last night, everything seemed to be fine. However, it has returned to flickering this morning. however, every 3 seconds is now the norm. As a result, the monitor has deteriorated since I sent it in. When I contacted LG customer service, they informed me that in this case, they would require me to return the monitor to them for further repairs. I declined and demanded a refund of my funds. Now I'm on hold again, waiting to speak with someone from "executive support. "br>br>**7th Update*
After speaking with "executive support" on the 8th, I was told they were going to submit a refund request and that I would hear from someone on the 10th or 11th. Now that it's the 14th and I haven't heard anything, I called LG support again and was told that no request had been processed by the gentleman who answered the phone. So I'm on hold (again) for "executive support," which has progressed from agonizing to downright unacceptable, bordering on theft. br>br>**8th update*
After a brief hold, I was transferred to a woman who informed me that she needed to place me on hold in order to locate a coworker. worker (possibly the same individual with whom I spoke last week). She returned to the line 5 minutes later and greeted me with the same greeting. I informed her that I was still expecting her to locate the co-worker. I called a coworker, and she hung up on me. **9th Update*
Called back and spoke with someone from the executive support/services team, who said:
1. The refund request was not submitted last week because there was a possibility that it would be denied. So I've been waiting for a callback for a week to hear back about something they never did.
2. They have a policy of giving them TWO chances to fix things before considering a refund.
3. They can request a refund, but it's possible that it will be denied because I haven't given them a second chance to repair the problem. br>br>As of this writing, I've contacted them twice via the president's message feature (to which I've only gotten one response). That individual claimed to be my case manager, but I have not heard from them since. I attempted to contact you via Twitter but have yet to receive a response. I've been calling them on a regular basis because no one ever follows through on what they say they'll do, and now I know they don't call me back because they don't do what they say they'll do, and if I don't call them, I'll never know I'm sitting with a broken monitor that no one wants to deal with. br>br>This isn't "customer service. "br>br>**10th update*
Charlie from LG has taken over as my case manager. He claims that the refund request has been sent, and that it will be reviewed by someone higher up. It will take 7 minutes to complete. (Does this ring a bell? If it's approved, I'll get a refund in four days. 6 weeks (starting in mid-August). If it is rejected, I will have to send the monitor in again, and if everything works as it did before, I will receive it in mid-August. and it may or may not be effective. br>br>As a result, lose/lose. br>br>June 26th, **11th update*
br>The tenth business day (7-day) was yesterday (the 25th). A refund request will be reviewed in 10 business days. I texted Charlie on the 14th and replied to his text message. Here's what Charlie wrote to me originally: br>br>"This is Charlie from LG, and I'm calling to follow up on your case. Until this is resolved, I will serve as your case manager. I'll keep you informed about your case via email. You do not need to contact customer service; instead, please contact me directly with any questions or concerns, and I will respond as soon as possible. "br>br>Is anyone surprised I haven't heard anything about my case in a long time? Is it any surprise that I received no response to my inquiry the day before yesterday? I don't think so. br>br>The saga continues. br>br>**12th update*
July 26thbr>I haven't updated this in a while because, to be honest, I thought I was done with it. It turns out that I'm not the only one who thinks this way. br>My refund request was turned down because I had to give them two chances to fix the problem. As a result, I returned it to the sender. br>It was delivered to my door today. Since I returned it to them, I've received no updates or notifications, and the case tracker indicates that repairs have yet to begin. It is, however, right outside my front door. without any sort of power supply br>I called in to explain the situation. I was placed on hold while the representative "looked into it. " " He returned and informed me that he had forwarded this to someone higher up in the organization, who would review it and contact me. I inquired about the estimated time of arrival. He said he couldn't say "when they'll have time to contact me. " He hung up on me after I told him that was unacceptable. br>br>**13th update*
July 30thbr>I spent two days calling the executive management hotline, and it appears that they are no longer accepting my calls. I got the repair facility's phone number from some shipping labels and dialed it (NOT LG, by the way). They contract out repair work). That representative informed me that I had been issued a ticket to return the monitor for a third attempt at repair. I explained that it had been returned to me without a power cable, and that I had no way of knowing if it needed repairs because I couldn't plug it in to test it. She then ended the return request and arranged for a power cable to be shipped to me. I got a text message from the Executive Support number today. It contains the following information: "Is it correct that you recently spoke directly with an LG Presidential Liaison, according to our service records? If so, please select a number to let us know. " 1) Yes 2) No" I have not spoken with any presidential liaison and have responded as such. I'm not sure what that question and response will or will not lead to at this point. The monitor appears to be working properly now that the power cable has arrived. Because the issue has never presented itself immediately, I'll leave it running and verify tomorrow. br>br>At this point, I should mention that the guy who hung up on me on the 26th said, "Sir, we are doing our best to assist you. " "br>br>I sincerely hope that my experience is not representative of LG's best. br>br>**14th Update*
August 6thbr>I can now confirm that the monitor is finally operational. It's been over a week since I've used it, and the flickering hasn't returned. LG has not contacted me since sending the missing power cable, and there has been no follow-up. up until the text mentioned above, in which they "confirmed" that I had spoken to some mystery liaison (which never occurred). And, to be honest, I'm not calling to tell them they've finally fixed it because, as I'm sure we can all agree, they don't give a damn. br>br>In conclusion, be wary of LG customer service; getting a broken device repaired took over three months and a ridiculous amount of frustration. br>br>Toodles, br>br>Toodles, br>br>Toodles,.

Lilyana Dyer

| Jun 18, 2021

Don't make the same mistake I did and purchase a $250 Viotek IPS. Get this monitor if you have the extra cash. It has no strobing backlight, a very low IPS glow, FreeSync, and G-Sync support. The picture is fantastic, and the synchronization is flawless. It's a near-perfect monitor, but there were a few things I needed to do before I could use it: 1. br>br> Download the LG drivers from their website. It makes use of the same 27GL850 drivers.
2. Calibrate your system! Despite the fact that it says it's been calibrated on the box, it hasn't been. On Reddit, I discovered some calibration settings for this monitor, which I will share with you below.

- (If you've made any changes, go to the General-section first. ) > To return to the default settings, press the reset button. br>- Adjust the image - Luminousness: 26
- Adjust the image - br>R/G/Bbr>- br>Red 47br>- 49br>- Green BLUE 45BR>- BLUE 45BR>- BLUE 45BR>- General- > SAVING ENERGY IN A SMART MANNER- > Offbr>br>I couldn't be more pleased with this purchase, and I'd recommend it to anyone who enjoys gaming or simply wants excellent picture quality.

Livia Wagner

| Mar 10, 2021

  This monitor is surrounded by a lot of hype, and I believed it for the first few hours I used it. Many of my games felt and looked amazing thanks to the crisp visuals and fast refresh rate. The issue began a few hours after use, when the monitor began to heat up and began to flicker erratically. I ended up having to reinstall my graphics drivers several times, run various diagnostics, and even contact LG and Nvidia support. I believe I received a faulty unit, but I'm going to upload a video to prove it.

Selene Medina

| Jul 27, 2021

I believe it will be difficult to beat this monitor for under $380. Particularly since the 27GL850 is always sold out. You will receive the following benefits for the price:

- The panel is essentially identical to the 27GL850br>- Excellent motion handling in terms of response timebr>- Nvidia G-SYNC is an official certification from Nvidia. Support for synchronizationbr>- FreeSync is a software that allows you to sync two or more devices at the same time. Color space in the sRGB rangebr>- You will have more money in your pocketbr>- This monitor is actually available in stock. br>br>What it lacks in comparison to its bigger brother:

- There are no USB ports in this room. br> - There is no support for wide gamut color. br>- No HDR (though there isn't much true HDR on the 850, so you're not missing out)br>br>On my unit, I didn't notice any backlight bleed, stuck pixels, or excessive IPS glow. I almost don't want to include photos of the monitor when it's turned on because they don't accurately reflect what I'm seeing in person. Although it appears in the photos that there is an excessive glow in the top right and bottom left corners of the screen, I assure you that I do not see this in person and only see it through my camera. The contrast is acceptable. br>br> You won't get the deepest blacks, but it still looks great, and unless you're nitpicking, I doubt you'll notice. The color is vibrant, but I recommend increasing the brightness to at least 75 percent. To get the most out of the image, multiply it by 80. G- has been put to the test. I've had no issues syncing with my GTX 1070. Sync is enabled by default, so you won't have to fiddle with it in your settings. FYI, the only way to sync is through the Display Port. br>br>Knocking off a star because the foot of my stand wobbles a little when it meets the pole. It also includes the tiniest power cord I've ever seen. It measures approximately 3 feet in length. There is no swivel and it is entirely made of plastic, so don't expect anything to be made of metal. br>br>If you're looking for a monitor in this price range, there's no reason to look elsewhere.

Kendrick Marsh

| Feb 01, 2021