DEWALT 20V MAX XR Compact Hammer Drill Kit, 1/2-Inch, 2.0-Amp Hour (DCD796D2)

Getting started with my hammer drill was a bit tricky, but I eventually got it to work. It was very nice to have DeWalt customer service contact me so I could get an answer. I don't use hammer drills very often, but when I do, having one is nice. Email was sent to me with a return label. Every day, I see a lot of shipments being shipped from my office. I printed it out and shipped it from my office. After I received the call, I waited a few days to hear back I was told by the young lady on the phone that the package had been received. Then she went on to tell me that the hammer drill would have to be repaired at a cost of $75. There is a warranty for this drill for 3 years. In the six or seven months since I bought it, I've only used it six or seven times. Then, I asked her what was wrong with the drill? Because it was clearly not a factory defect, I asked. That information is not available to her, she told me. The drill should be returned to me, she told I checked the tamper stickers on the drill upon receiving it back from the manufacturer. I found that all the screws were still in place and that the drill itself had not been taken apart to inspect. How could the warranty center convince me that this was not a defect if it had not even been looked at? Above, you can see that the picture has been tampered with A sticker under the battery is resistant to opening, and in the corner is the mark I put on it to investigate if the drill was opened. Unlike any of the other brands they have, I will not be purchasing anymore of this brand or any others that are offered by them. Because I paid a premium for the brand, I assumed they would stand Many of the products from this brand have been purchased by me. I use this for my own For the corporation I work for, I have bought two or three hundred times more than this amount. If this is the way warranty services are provided, I will not be purchasing any more for myself or for my company.

Dante Woods

| Nov 24, 2020

I've always admired DeWalt, and so I ordered this particular model when I was preparing to use it on a rat-infested forest Masonry work was involved in the proofing project. In order to attach screws to my exterior walls, I used it to hammerdrill, drill, and drive screws through them. It is awesome to have moved on to a proper drill now. All aspects of this device were quick and easy to adjust, and I had an easy time quickly changing the speeds depending on what I needed. We have a bit of a problem with the flashlight As for turning it off or on, I can't seem to find out (it seems like you can simply adjust how long it stays on). it is a nice touch to see the battery life. It seems that most people who are looking for a drill have already become familiar with the features of this kind of drill, but I find them very refreshing. I love how responsive it is and how easily it can be adjusted. * * * And speaking of the battery, I'm still unsure as to which batteries this drill should come with. There is talk of the XR battery on the box, pictures, and description. Although it includes a battery that does not bear weight A) the XR logo (it comes with two DCB203 The picture I uploaded can be seen here. Using Stanley's online chat support, I reached out to them and they were quick to respond, letting me know they would send me a replacement There is a 4 in the battery they are sending. Although all the batteries I have are 0 amp hours (DCB204 which has "XR" on it), I'm wondering if this 2. 25 amp hour battery is worth it. I don't know if a 0 XR battery even exists since I can't find it anywhere, or if there's just a labeling or marketing mix-up.

Kase Lindsey

| Dec 06, 2020

It is adept at driving screws and is a good hammer drill for its primary function. This gadget provides me with an impressive amount of light and does an excellent job of lighting up my workspace. There is only one improvement I would like to see, and that is A carry box that includes 20 drill attachments for screw types that I like to carry in my drill. There is an ideal place to put the drill handle, but the edges of that perfect spot do not go high enough to touch the lid by the time the box Therefore, it spills all over inside the drill box when you close it to carry it. Of course, this is not the greatest idea. All that would be needed would be for DeWalt to simply extend the edges of that open area so it would reach the close lid during the drill contain box's manufacturing process. My current solution consisted of cutting out a 1/2" thick piece of wood that fits the opening perfectly and keeps the bits from landing all over the place.

Emiliano Flores

| Feb 17, 2021