The following are some things to be aware of It is not a good idea to base your decision on a five-year warranty
have written this review in order not to let others make a similar mistake I did by relying on a five-year "warranty. " I did not want to waste other people's time and money as I did by recently purchasing an Echo product. A little over a year ago, I became a proud owner of an Echo PE-500 It has an edger rating of 225. It seemed to me that I was getting a commercial grade product along with the market's best consumer warranty of five years. As has been the case over the last few years, I have followed the prescribed maintenance and used ethanol-free cleaners only Three months ago, I met with a large puddle of fuel under my Echo PE--due to a faulty fuel pump. It has an edger rating of 225. My garage had a fuel spill because my edgers' fuel tank drained onto the ground. I cleaned up the mess and realized that my entire fuel tank was soaked to It occurred to me that the hose might need to be replaced because it may have a crack in it. Buying a Echo "You Can" fuel system kit from Home Depot for $16 was my first step. Among the items included in the kit were the fuel filter, fuel lines, grommet, gasket, vent for the fuel tank, Since my existing purge bulb was in great shape, I installed all of the components except for the purge bulb. With fuel in the tank, I operated the edger for about 15 minutes around an area near my house and then set it down When I returned to my yard, a massive puddle of fuel was sitting under my edger and the tank was nearly empty. After mowing the yard, I tried to empty the tank, but it was empty. In my edger, whenever I left fuel in the tank it would syphon right out onto the ground. I decided to have a professional look at it after failing to fix the Echo fuel issue with a fuel repair kit from Home Depot. The warranty on my edger is still valid, as I discovered after checking my records. I love it! When I called Echo to find out what the requirements were for warranty work, they told me I had to bring the phone to the authorized Echo repair center in my area. I was fortunate to live only five minutes away from a shop. As I brought the edger into the shop, they said they would consider it and get in touch with me when they were ready to pick it up. After a week, they phoned me back and told me that it was not covered by warranty since it was a fuel-related part. I was told that it would cost $75 to have the computer repaired out of pocket. Where is that? Since Echo doesn't know what kind of fuel I used, they don't cover stuff related to fuel because Echo isn't covered for stuff relating to fuel. Due to the fact that it was still covered under warranty, I did not want to pay for repairs. Additionally, I was told that I still had to pay $27 when I got to the shop. It cost 50 dollars for the diagnostics since Echo was not covering the cost. As a result, I was so frustrated because I had already spent over $43 and I still did not have an edger that did not leak and ruin On the telephone, I spoke with Echo's corporate line, which said that they are not in charge of I was told that it is up to the distributor to decide whether or not Asked if I could obtain the phone number for the distributor, I was told that this information is not shared. I was advised to go to a different repair center to see if it could have an easier time fixing this problem. NO! I doubt it! In light of declined warranties, I am not going to spend any more money on diagnostic fees for this edger. The last thing I did was take my edger to Home Depot and speak with a manager there. Store manager told me that they would handle my situation for me after hearing what I was going through. I was told to take my edger to the tool rental center so that they could send it to a mechanic for an inspection. When I took it to the tool rental center, they said they would charge me a $27 dept in case Echo didn't cover it. As I have previously been down this road before, I urged the tool rental clerk to be honest with me and ask if it is up to Echo to grant Unfortunately, I see it quite often, the sales clerk told me. My impression is that Echo doesn't stand behind its products, and the tool rental clerk agreed with me. I was told by the clerk that they had experienced the same problem when trying to get warranty work done. With my STIHL string trimmer purchased two years prior to my Echo, I can save money on fuel since it is still delivering the same performance. It also does not leak all over my garage creating a fire hazard. According to the Echo "5 Year Warranty," it is only worth it if you do not put fuel in it. If you put fuel in it, the guarantee does not apply. THE FIVE YEAR WARRANTY SHOULD NOT BE THE ONLY FACTOR IN CHOOSING THE RIGHT PRODUCT!.
| Aug 16, 2020
For a person who isn't familiar with the subject, the instructions were unclear My background is in mechanical engineering, so I am intuitive
For someone who isn't familiar with the process, assembly was difficult instructions are vague My background is in mechanical engineering, so I am intuitive.
| Oct 29, 2020
Carburetor models of the new generation are terrible
In the past year, I have replaced an older Echo with this. In recent years, more carburetors have been manufactured After 4 carburetors, I have finally found one that works. It will not be possible for me to buy Echo products that use carburetors made in China anymore. Since I switched to Stihl, I have been pleased with the product.
| Aug 10, 2020