GROHE 28417GN0 Rotaflex Twistfree Metal Shower Hose, 59 inch, Brushed Cool Sunrise

The third-party seller I used to get a replacement hose for my Grohe shower was impressive, as did many other reviewers. With several showers a day, the broken one had taken multiple showers for nine years. An examination of the packaging showed that there was a typo on the back, which reads The fact that this is a counterfeit tips me off that I may have a fake, but I have no other After finding out that the fake one was of poor quality, I decided to order another one from Amazon, which is a lot more expensive. I now have 2 hoses in hand, and I can easily tell that one is counterfeit, and the other is of much Here are some photos I posted that show both side by side These are some of the differences from what I can tell

* Packaging On the back of the fake, there is a clerical error. It's easy to tell the difference between the original and the fake from its Based on what I've seen, the fake one is probably a scanned image, and used a less than stellar It is apparent how sharply the prints are when they are compared side by side. The fake version also has screw-driven logos. Both ends of the hose must have plastic caps to prevent the screw cap from falling out. There will be more to come on this. The following measurements are applicable to weight and length There is a nearly 25% weight difference between the real one and the fake one (388g vs. 311g, minus the plastic shell, which is probably a few Having held them, I noticed the stark difference between Additionally, if you look at the photo that has different lengths on each end, you can see that it really is a bit longer as well. A brief description of construction and function is given below. Previously, we noted that the fake one had screw-in eyes The ends of the hose should have caps on both ends because there is nothing to hold the screw caps in place and the ends of the hose will just fall off. Real ones contain rubber gaskets on both ends, which act as both a seal between the cap and the connection, as well as a means of holding the caps in place. The fake one leaks no matter how much teflon tape I use or how tight I tighten it no matter how much I tighten it. a real one, all you need is a little tightening, and voila, it's as if it were The tape does not need to be applied. As well, if you look more closely at the stamped logo on the end of each hose, you'll see that it is light, uneven, and has a I would not be so angry about the situation if I hadn't just bought a shower hose for $7 (for a soon-to-be installed I like the renovated shower) and feel that the quality is just about the same as the fake one, but the fake one is five times more expensive. I hope the photos help you if you need to distinguish this from other unscrupulous sellers that might be trying to trick you. Grohe is still a good quality product, and there are some great sellers that could be trying to sell their product at a low price. In regard to the fake shower hose, it went back to the shop It is great to be able to return products to Amazon with no fee. Thanks.

Phoebe Sosa

| Oct 24, 2020

Four Grohe hoses are similar to the ones I have at There are three in our bathrooms two are in the shower and one is in the pull-out kitchen faucet. The last one is attached to a shower wand in the jacuzzi. In the last ten years, three of the four have failed (leaked, cracked, snapped, etc. ). In our master bedroom shower, I used to frequently replace the tub and shower wand until I was unable to find a brushed nickel finished one that matched the color of the showerhead. The Grohe website didn't have the part, so I went there to see if they could source it for me. After sending a message via their customer service email/message portal, I received a complimentary replacement less than three weeks later. The customer service and support are top notch the company sent me a new and somewhat expensive replacement with no hassle at all. I took away a half-star for the fact that the hose they sent as a replacement was bright chrome, not nickel, As long as you realize how free it was, and how good it looks when In addition, I do not believe they make the matching color for mine (nickel) any longer, so this couldn't be avoided. We installed our first hose in the MBR shower about eight years ago, and it lasted until it started leaking near the connector. It was used a great deal. All of the other ones failed within It would be ideal if all of my hoses lasted ten years or more. As of now, only one of the four hoses in my home appears to have a chance of having such an issue, so a reliability score of at most 25% is all I can give them. They lose half a star for reliability, but they did replace the defective hose, so it was a full star if not for their replacement. The following is a brief summary of what I have said This first set of hoses has been more reliable than other reviewers have had, but are still not satisfactory. For me, Grohe's replacement program does a good job of mitigating this problem. I think other people will find it helpful as well, but you have to go through the effort to reach Grohe and then wait for Please let me know if this was helpful.

Camilo Hull

| Apr 02, 2021

It seems as if the hose is bringing water out at various points. I have been a dedicated Grohe customer for many years, but these days, apparently something has gone wrong with that company when it comes to quality and concern for their reputation. It's hard to tell if the products performed well or lasted. Probably the best thing to do would be to charge me more if that's what it takes to get quality or sell different grades and let your clients.

Lawson CHADWICK

| Feb 19, 2021

After a period of time, the inner tubing hardens (resulting in a hose that lacks flexibility) and eventually tears, causing The Grohe shower system is five years old, and I've had to replace its hose twice since installing it Compared to the hose I purchased in 2018, the replacement I purchased in 2020 has a thinner brass flat connector end (end connection to handset) than the one I purchased in 2018 (same model, repeat purchase on Amazon). For a tight connection to be achieved and to prevent leaks, three rubber washers were required instead of just one.

Karla Good

| Jan 28, 2021