Regal Flame Ultra Pure Ventless Bio Ethanol Fireplace Clean Burning Fuel - 6 Quarts

On my problem, I had to deal with four different customer service reps. In addition, I contacted Regal Flame, the manufacturer. Regal Flame's representative refused to deal with the problem and told me that my order from clickheretoshop would have to be handled by their distributor. Well, I've worked in manufacturing since 1976, and there are times when a bad batch (or, in this case, a bad product) is shipped by mistake. One of those times was when I recently bought a case of Regal Flame's ethanol fuel. My first case of fuel, which I bought in January, worked perfectly, but when I used the first bottle of fuel in this new case, I immediately noticed that it was emitting noxious fumes (carbon monoxide). I tried some from the next bottle in the case, but the result was the same, so I had to stop using my fireplace while this batch of fuel was still in the case. Clickheretoshop wanted to charge me a 20% restocking fee for the return of their defective product – WRONG!

Clickheretoshop wanted to charge me a 20%% I requested that they send me a return shipping label so that I could return their defective product, but they refused. Another FALSE! Clickheretoshop and Regal Flame, the manufacturer, both have terrible customer service! I'm requesting a refund from Amazon directly!.

Kase Yates

| May 29, 2021

Purchases should be avoided. One bottle. . . half in two reservoirs. . . burned out in under an hour.

Everest Gould

| Mar 28, 2021

They're a little on the pricey side, but I like them and they do the job. Each bottle usually lasts for two nights.

Rayna Flores

| Apr 16, 2021

It has a long shelf life and does not emit any unpleasant odors. Arrived on time as promised.

Sasha Tyler

| Apr 15, 2021

I adore the fact that I can now use this product to light my indoor portable fireplace.

Juliette Warren

| Oct 20, 2021