DuroMax XP4400E 4400 watt 7-Hp RV Grade Gas Generator with Electric Start

A great generator does its job when it does. My intention was to only use it on propane, but that wasn't the case, and I ended up buying it because of its dual fuel capability. The engine began turning over after the first couple of times, but then suddenly stopped. It smelt like propane and I heard it moving. I could see the vapors coming out of the air filter, and I could hear it moving as well. The fact that I saw it had a 3 year warranty when I bought it boosted my confidence that it would all work out in the end. It took 3 days for the problem to be understood) and explained the issue. I followed their instructions on troubleshooting, and after some trial and error, they concluded it was the regulator that needed to be upgraded. Upon receiving my email, they informed me that only the parts were under warranty, and that I would be responsible for paying for the parts to be shipped to me. They asked me to call to make arrangements. mechanic myself, my immediate concern was that the engine was not starting. Is this supposed to be replaced by me? In addition to paying for the shipping (and they did), I was amazed that a warranty company expected me to pay for the shipping. As I was contacting the warranty company, I did some research online to verify that the warranty was The answer is yes. I was more dismayed to see that when I looked on THEIR web site, the very first review of this generator stated This is a generator I purchased There is no purpose in propane. The hissing sound of propane can be heard coming from the carburetor or from the pressure release valve. As well as vapors, you can see them emerging from the hole. As it turns out, this was the exact problem I had. My primary concern is customer service, so I call and talk to him about everything. A script has been written for him. From his end, he conducted the conversation in a disingenuously overzealous manner Although they are cheerful, they appear disinterested and uncaring. It would surprise me if more than ten words were paired up that didn't come The man said "Now unfortunately it appears that the part is on backorder, and we won't be able to ship it until October 3rd (it was the end of August)"" I said "Wait until then. ". In what way? It's over 30 days away, so for the shipping charge to be refunded we're going to have to pay (the script's less confrontational term for "charge") today. " Otherwise when it goes beyond 30 days without being paid for, the system will not refund Backorders make me nervous, especially if they last more than a week or two, because in my experience they can also mean "we do not know when it will be here, but if it won't be as we had hoped" or something along those lines. This was such a disappointing experience, and I have paid the fee, so we will see what happens. Although the shipping costs weren't too much, I find it a bit unfair to have to cover my faulty part. My next purchase of Duromax will not be a Duromax. They are not reliable and they do not support you.

Ishaan McIntyre

| Sep 07, 2020

As residents of a hurricane-prone state, we are always prepared for disasters. Our power was out for a long time after Hurricane Irma struck in September 2017 we ordered a Duramax 3850 dual fuel generator. On time and without incident, the generator was up and running. comforting to know that we were well prepared in the event of another hurricane. Throughout the remainder of hurricane season, neither the generator nor the cell phone was used. During the summer of 2018 after spending the winter inside the garage (and periodically starting the generator), we turned the gas on and tried to start the generator. I called the help line in the manual and spoke to a member of the "Technical Support Team". A technician diagnosed the problem and informed me that the part was still under warranty. In June, I ordered the part, but was told it would take until July 27 to arrive. The part was on its way on July 26. When I called on July 26 to check, I was told that it was now "back ordered" until late September. If the parts are not available, there is no point to a warranty! It is worthless to use a generator that has never been used and that comes with a worthless warranty. Furthermore, Duramax has never returned my calls as promised, despite the numerous calls I have made to them over the years. Having purchased this generator, we regret our decision!.

Cooper Snow

| Jul 01, 2021

That's a point that I do not agree with. It gets around 200 hours of runtime a year as I've had my 4400E for 3 years. Here in the boonies, trees can always be said to "contact their facilities" as the power company says. All of its functions are reliable, and I think it's awesome that it starts with a key. As a result, it has required hardly any A periodic check and replacement of oil is all that's needed (as recommended). You don't coddle it All types of weather cause it to be used and abused. To those people who gave it one star because it arrived with shipping damage I am sorry but I think that is absurd. Your reviews are meant to be about the product. Rather than marking the shipping problem down, you can mark it down So your product review rankings are extremely unfair since seller ratings are for that purpose.

Dahlia Byrd

| Mar 05, 2021