What a piece of garbage! The first time this was used with their brand of thermostat, the temperature was set at 68, but there wasn't any light until the temperature was 64 and it wouldn't turn off until the temperature was Instead, we installed a thermostat that held a temperature and actually worked
I threw this piece of trash on the 7th of November Till the 14th of January 2019, it was working well. I can't even find an error code for the furnace. There is no need for heat just the light saying normal operation. There is no way to use it. I had to sit on hold for over an hour and a half after calling customer service. I'm basically told to jump the gap. Had a service man come. That did not work. We concluded that it was a transformer in the end. I believe it will come six days from now, on the 21st of January 2019. As soon as it's installed, it gets. . There is nothing! I still can't get it to A REPORT ON THE UPDATE Furnace began to heat as soon as the circuit board was attached. For now, we can hold the pressure against the board and wood shims against it, and the furnace will start working. A message was left for technical support on the 22nd, but no response was received. Despite my repairman's repeated attempts to reach him yesterday, he didn't return the call. After he called today, he got a call back after two and half hours. This is what the tech support told him Here is what the tech support staff has to say about it. The unit is not reliable enough to be a main heat source, so we do not recommend using it as a primary heat source in case of an outage!". Do you really mean that? You wouldn't recommend a 125000 BTU unit for your main heating system? This product is for residential and commercial use, according to the instruction manual. Nothing in it mentions that it should not be your main heat source. It doesn't say anywhere on and Amazon description that this device shouldn't be used as a main heat source. Then he gets my information then hangs up. My repair man told him that I needed a new circuit board. We have not received a confirmation number or an The warranted part has not even arrived yet, so I have no idea when it will arrive. This experience will be updated in the future.