Marantz SR7015 9.2-Channel 4K Ultra HD AV Receiver with Amazon Alexa and HEOS

final products First and foremost, I do not own a Marantz SR7015, but I have owned Marantz AV receivers for over 20 years, including previous models such as the 8001 and 8002, both of which retailed for $2,000 and are similar in price and features to the 7015. Even though I'm a huge Marantz fan, I feel compelled to warn anyone who might end up with a $2,199 brick once the warranty runs out. Marantz products sound great, but they are also prone to failure, as you may have read in Marantz reviews. I have a whole page of tickets on Marantz's website, and that doesn't include phone calls, so I know the address of the main regional service center off by heart, and it's not by choice. br>br>If you only intend to use this 3-piece set once, If you plan on keeping the receiver for more than five years, don't read this review. My experience with AV receivers and audiophiles has been that most people want to get as much use out of them as possible because they are difficult to set up and calibrate, not to mention expensive; they aren't like phones in that you can replace them every few years, but that appears to be Marantz's business model. br>br>I have an older unit. I bought it from Amazon more than a decade ago. I called United Radio, the East Coast's main regional authorized service center (most likely you'll recognize them), and they refused to even take it in for support because they don't repair these top-of-the-line radios. the- After 7-days, there are no more line units to be found. 10 years. As a result, my $2,000 receiver has been rendered useless. Worse yet, this can happen at any time after the warranty has expired. If you don't believe me, here are some excerpts from a ticket I submitted to Marantz customer service:br>br>[Marantz Customer Support]br>br>Marantz does not own any service centers. They're all self-employed professionals. We don't have our own parts inventory at [Marantz]. This is handled by a separate company. It's a company called Encompass, and if they don't have the necessary parts, the unit is considered unrepairable. br>br>In reality, nothing is unfixable. It's just that because parts that aren't readily available would have to be manufactured, the cost of repair would be higher than the cost of purchasing a new unit. As a result, repairing it is pointless. br>br>Outside of the warranty period, Marantz has no responsibility for any of its products. As a courtesy, we continue to offer telephone and email support. It's not that they won't accept the unit; it's just that they know there aren't likely to be parts available for old units, and they don't want you to waste your time shipping it to them if that's the case. br>br>[End of Marantz Email]br>br>[Notes from Marantz]br>br>[Notes from Marantz]br>br>[Notes from Marantz]br>br>[Notes from Marantz]b First and foremost, Marantz does not manufacture the receiver parts. They are made by a different company. The parts manufacturer and Marantz have no contractual obligation to provide parts for any period of time in order to support their products, including their reference series. You're completely reliant on that corporation. Second, Marantz makes it clear that the Authorized Service Centers to which they refer customers are unaffiliated with Marantz and are under no obligation to accept units for repair. This is exactly what happened to me – their regional service center refused to even take my unit in for repair – It didn't matter what was wrong with it or if it simply required a hard reset; no parts were required. Nothing is irreparable, according to the adage, and all of my receivers are obviously irreparable. Third, Marantz makes it clear that it has no obligation to any of its customers after the warranty period has expired. Unlike car or watch manufacturers, who will gladly repair your unit for a fee, Marantz believes they are under no obligation to provide a means or a service center to repair the unit. You're on your own after the warranty expires – it's Saab time, and the factory is closed. This is very concerning for what many audiophiles consider to be high-end receivers – it would be acceptable if we were talking about a $500 receiver, but not acceptable for these receivers. br>br>Like many of you, I was planning to upgrade to a newer model (most likely the 8015 (which has the same power supply as my models)), but I can't buy it if it won't be repairable in 5 years, and I don't want to argue with Marantz about parts availability if something goes wrong. This receiver will be completely unusable if there are no parts, and I'll be left with three of the most expensive bricks I've ever owned. I'm telling you my story so you don't have to go through what I went through. br>br>I know a few of you will think I got a lot of use out of my receiver, and I did, and I love the sound it produces, but I believe the option to repair it should be mine, not Marantz's. I was fortunate in that I had an extra 8001 that I could use, but not everyone here will have a spare 7012, and spending another $2,200 to replace the same model is not something I want any of you to have to do. And, believe me, dealing with the broken receiver has taken a toll on my back. One service center took it, charged me, and did not repair the receiver. Marantz's response is something you don't want to hear.

Whitley Rogers

| Jun 07, 2021

HDMI still has issues; when it works, it's great, but it only lasts 5 minutes before the sound fades away. It's extremely aggravating.

Daleyza Lozano

| Sep 19, 2021

There are several issues:br>br>(1) A problem with the connection;br>br>(2) A problem with the connection;br>br>(3) A problem with (2) software displacement issue; it does not respond to a change in the source code. br> The selection was not marched by the sound out display. It was supposed to be fixed in the most recent firmware update, but it isn't. (3) Feature issues; while some sound bars have this feature, there is no way to set TV speaker output when the AV is on. (4) Customer service is extremely limitedbr>(5) 11ch? It does not only power 9chbr>(6) new products, but it has a very traditional/old/out-of-date design, is too large for wall mount furniture, and does not include an additional 2 ch preamplifier unit.

Rylan Bowen

| Nov 01, 2021

After 5 months, there has only been one issue! After five months of knowing there's a problem with the 4k/120 pass through on some devices, Marantz has remained silent on what they'll do to fix it. Earc isn't a fix, and it's a waste of time in my opinion. If hdmi 2 is important to you, I recommend waiting until the 2021 models. You value one feature above all others.

Guadalupe HAYWARD

| Jul 20, 2021

The ideal power amplifier with an overabundance of positive feedback from the seller.

Drew Lee

| Aug 17, 2021

This isn't just a review of my Marantz gear; it's an account of my 20-year relationship with them. I've owned a lot of A/V gear over the years and have a hard time not wanting the latest and greatest. I've used everything from low-cost Lepi amplifiers to high-end Marantz amplifiers that make people question your sanity for the price you paid. I currently own a Marantz SR6007, SR7013, SR7015, and a MM7025. Years ago, I upgraded from a Denon to an SR6007 and was ecstatic with the sound quality. They sound warm and detailed to me, as do all of my Marantz amplifiers. They're a great match for Klipsch speakers, in my opinion. The old SR6007 was relegated to my kids' television room, where they leave it on for months at a time, it gets hot, and they pile games and controllers on it. It continues to function flawlessly. Because I wanted to use my Atmos setup, I bought a SR7012 for my main area. For the first two years, it worked perfectly, but then my SR7012 began to go into protection mode. I'm not sure if it was a failed unit or a power surge that caused it. We live in the country, and power can be difficult to come by, especially during stormy seasons. Because our poor power caused the death of a computer and a network switch, it's entirely possible that our power also caused damage to my receiver. I called Marantz customer service and was immediately connected to someone. They took me through a series of troubleshooting steps that I had already completed before concluding that the unit was defective and directing me to the United Radio repair center in New York. When the receiver arrived, the repair center called me to double-check that everything was in working order, and ten days later, it was back at my house, and everything appeared to be fine. It started doing the same thing again after about three weeks, so I called the repair center again. They sent me a pre-paid return label this time, which I appreciated. I assumed this receiver would never be the same again, so I ordered a new Denon x3700h and a new Marantz SR7013 to experiment with. I put the two new receivers to the test. I'd heard great things about the x3700h, and some very technical sites claim it has better preamps and distortion than the Marantz, so I was surprised to discover that I prefer the Marantz. Without a doubt, the Denon sounded good, but the Marantz impressed me more. The sound stage was more detailed and expansive, and the sound was more open; the Denon sounded a little too in your face for me, and I preferred the SR7013. The Denon was also a little more jittery. The Denon was returned to me. Denon and Marantz are both owned by Sound United, and I am well aware of this. After a few weeks, I received a call from the repair center regarding my old 7012. I expected that they wouldn't be able to solve the problem. What I didn't expect was that they'd place an order for a replacement for me. When I called back for more information, one of the customer service representatives informed me that they had placed an order for an SR7015 and would notify me once it arrived. I didn't think they'd be able to take the place of a two-person team. year- SR7012 has been replaced by SR7015. Two days later, a SR7015 arrived at my door without any sort of notification or anything. I'm completely taken aback. I know there's another guy who posts the same negative review on every Marantz product, and I don't discount the possibility that he had a bad experience, but that was not the case for me. Make sure you buy from a Marantz authorized vendor; there are a lot of places that will sell you a two-thousand-dollar receiver but leave you without a warranty. Without hesitation, I would purchase from Marantz.

Kolton TURNBULL

| Mar 03, 2021