LaCie Rugged USB-C 1TB External Hard Drive Portable HDD USB 3.0 – Drop Shock Dust Rain Resistant Shuttle Drive, for Mac and PC Computer Desktop Workstation Laptop, 1 Month Adobe CC (STFR1000800)

They need to fix their customer service as well, as their product is really bad. About six weeks after it was first installed, the drive stopped working. As soon as it started mounting, it stopped. My desk has been occupied with it ever since I purchased There is no drop of water, no drops, The other USB devices I have work fine. I contacted the manufacturer, Seagate (LaCie is now part of Seagate). There was a warranty on the drive and the company could replace it. As well, they stated that the warranty will not extend to data recovery. Clicking on that link brought me to the website. Those are the words from that site The cost is $49 for United States dollars. $650 in U. S. funds. In addition, a $. 000 Recovery Fee will be deducted from your account automatically upon successful recovery, with the engagement fee (non-refundable) due prior to the event. The final price can include local taxes as well.

It did not discourage me one bit, so I grabbed a box from my closet and found the Data Rescue brochure. A link is also included. Upon visiting that website, you can find a ton of information about the plan and how to buy it. In the plan itself, there is nothing about how to use it. A RECENT UPDATE I was not charged $699 or $49. After negotiating with Amazon, the vendor and Seagate, they did not charge me either. The data recovery plan included in the included plan would be able to recover the disk. Therefore, I sent the disk to them so they can recuperate it. I received a BLANK DISK back from them. When I contacted Seagate about the situation, they told me that their engineers were still working on recovering my original disk. I'm not sure. There's no way I would have known that if they told me. The fact that I received a blank disk with no note as to what had happened led me to believe that my files were physically lost. The only way I could get an updated status was to write them and politely say that I wasn't exactly happy. Then, as if it weren't good enough, it gets better Now that it is October 4, let's get to work. March 28 was the date on which I bought it. A drive arrived today that they sent back to me. A password is required for access to this drive. They sent me the password, but I cannot access the files without it. Did they send me the password? Not at all. This will require me to spend some time on the phone and to A brief update The CEO of Amazon and the CEO of Seagate have both received an email about this ongoing saga as of Saturday, October 5. Both of them probably won't be able to get back to me A representative from Amazon called me during the Saturday morning rush, even though it was a weekend! Seagate clearly has the problem and Amazon is willing to bend over backwards to fix it. Where can I find out more about It's obvious that you don't. Within a few days, I will send them an official letter. I am posting the following at 250 PM, on October 8.

Jamari Carver

| Apr 06, 2021

A drive had only been on the market for 30 days before it failed. Our company works in video production and would never try to save a few bucks by using a repaired drive. They could replace the I/O board, the disk drive, and the cooling fan even if they had replaced the disk drive. There are two connectors on it, so I plugged one in and another in It is impossible to say how many times we have been unplugged. I was told it would be just as good as a new one & Moreover, they are prepared to repair or replace it as well if it malfunctions. Although we have had over 100 of these drives, we haven't been able to incorporate them into our daily routines. To transfer data, I mailed them all over the world. In this case, high-quality drives should be supported by high-quality services.

Miles Harrison

| Mar 14, 2021

I have several LaCie Rugged drives with different connection ports and use them at different locations. The previous ones I've owned have all been great, so I was shocked when I received this one and it wasn't working. Because my new MacBook Pro only has USB-C ports, I had to purchase a new laptop I have several C ports on my computer, so I thought this was a good If it's mounted on my big Mac Pro or MacBook Pro, what it shows is that it only has 411MB. I have no idea why. As well as following the LaCie setup, I tried formatting with the Mac Disk Utility and it was still showing only about It gave me an error message that there is insufficient room on the drive when I tried copying over 2TB of data, so I know it has a problem with the drive. I have both El Capitan and High Sierra installed, but they do not work. These two drives both had the same problem when I tested them. Since all of my older drives mounted without a problem, I have no clue why this isn't working.

Ila Tyler

| Feb 13, 2021

In the past six months, I lost six quarters of work on a six month old hard drive resulting in thousands of dollars of projects that I have to refund since an orange paperweight just as good as any old hard drive that I paid more for due to its durability and longevity is now useless. There was no way I could have been more wrong in thinking I found a product made by a reputable company. I have not heard back from customer service for 48 hours, not a single response. As a result, I'm now forced to spend approximately $1,500 on a company to attempt to retrieve the data in surgically. It was my intention to save my data that I said $1,500 in an attempt to do so. A full refund is what I would like for this "Rugged" piece of trash.

Wren Barker

| Mar 19, 2021

For Mac users with the latest operating system we recommend that you visit the LaCie website and download the latest firmware and/or software. Remove and remount the disk, then format it (do this before using it to ensure you get everything back) with the Mac Journaled / GUID setting. It was no problem to fix! Due to my software, I left a review from a long time ago. [It mounts with 424 MB available for the current time. What is that?.

Abdullah Solomon

| May 22, 2021