Kratos Refrigeration 69K-764 48"W Undercounter Freezer, 2 Door

Aware that it would be used at home. Be aware that the warranty is void if the product is used on a residential property. At the time I purchased the product in April 2020, it wasn't listed in the product description. We had a freezer controller that failed within 90 days, and we fought like hell to get them to honor their warranty, escalating the issue up to their CEO. To get Central Restaurant to accept the warranty repair, I had to investigate a local restaurant repair company to get a price estimate, which I had to pay out of pocket. Within a couple of weeks, I received the estimate reimbursement from Central Restaurant and was able to complete the warranty repair with its assistance. Central Restaurant (the seller) is a very painful company to deal with. In order to resolve the issue, I had to put in several hours of work and be persistent and tenacious.

Journey Guerrero

| Sep 15, 2020

In May 2020, I bought it. I have never been able to keep it at an appropriate temperature since I There is no way to turn it off from defrosting. We had warranty repair out here to work on it, but the temperature STILL never dropped below It should be able to store -since this is an industrial freezer, it should The air conditioner holds 17 degrees on its own without any problems, and it runs without the defrost icon on its display the entire time. The air conditioner is currently running at 10 degrees without any problems at all. My warranty requests have been ignored by the manufacturer, with the exception of once in September when a representative came to fix it. The email exchanges started in early December. It is the end of January now, and I have yet to receive a I would advise you not to bother with it. Having purchased in May, I had the chance to return the item by This is entirely my fault since I bought online, but I did not get a refund because of the warranty, which is still one year, and good luck getting anyone to provide a refund for a product you purchased.

Vincent Hunter

| Feb 20, 2021

The review I have left has been changed. About 4 months after buying the freezer, it no longer worked. On the other hand, when I called the warranty number, the agent was very helpful. turned out that the units were programmed incorrectly in China (in Celsius instead of Fahrenheit), and the thermostat had to be completely After guiding me through the entire process for about half an hour, I received a complimentary bouquet from the technician. It would be great if the company could get the word out about.

Aniyah Jennings

| Dec 23, 2020

I have had a compressor go bad after less than one year of normal use, and the manufacturer voided my warranty because it is I have used the compressor for residential purposes. This can be used for commercial purposes. I have been told I'd have to pay more than half the cost of the freezer to have it repaired, and there's no guarantee it would continue to work after repair. Today I feel like I've been abused so much.

Blair Holloway

| Feb 16, 2021

After 14 months, the brakes failed. The fact that there was no warranty in a residential setting came to my attention too late. My phone number was left, but I didn't receive a response from the.

Cadence Reynolds

| Apr 23, 2021