Empava EMPV-24WOB14 with 6 Cooking Functions Mechanical Knobs Control in Stainless Steel, 24 Inch

NO TEMPERATURE IS HELD IN OVEN. **UPDATE** DO NOT AND I REPEAT DO NOT BUY THIS OVEN!!! I purchased a 36-inch gas range because I cook a lot of food. The baker in me loves to do it. In this oven, the temperature does not hold, and the heating system shuts down midway through the There has been so much damage to dishes due to it. My contact with customer support has been unsuccessful several times. I eventually gave up because customer support with this company is nothing short of ridiculous. I was told to get the problem resolved by lifting up an oven that weighs over 500 pounds (I'm sure) to check an oddity underneath. I was given the runaround MANY MANY times. Later, the customer support department told me to check different things on the inside. I ended up giving up because this company doesn't provide exceptional customer service. I didn't hear back from my call for almost 2 weeks after I placed it. When I eventually got a call back, the man told me I have had this oven for less than a year and I have been dealing with a headache since The link to their Amazon page is broken, so you cannot even contact them there. It cost almost $2000 to buy this oven. My next step will be to escalate the situation. There is something wrong with my oven! I bought a defective oven! This is wrong! This is wrong! It would be great if they saw My next step will be to escalate the For the money I worked hard for, I shouldn't have to pay for junky defective appliances. It is absolutely not recommended that you buy this oven!.

Amayah Velasquez

| Sep 20, 2020

Something else should be purchased. The entire thing is As has happened to many other customers, Amazon should cease selling this product, as it arrived with a broken door. It arrived due entirely to poor packaging and should no longer be sold. Padding is simply not available in the box, and there is none at all on the corners, where it should be. For hinges and a handle, the door is a sheet of glass with metal strips on it. Originally, there were two broken doors. The corner of the glass hit the bottom of the box, causing another break. Due to the fact that the rest of the oven appeared to be intact, we agreed to let Empava replace only I was very pleased with how quickly they responded and how nice they were After the new door was delivered, we unboxed the rest of the oven to install it, and found there was a broken corner on the lower back corner of the metal frame. The box was sealed BEFORE the item was placed inside of it. My husband found out that the whole frame had warped when he lifted this up on the front edge to look at the back corner. Flimsy and flimsy all the way. After that, he tried to install the oven by hooking up the wiring. Someone has cut and pasted parts of other Home Depot products' manuals to use for this oven, and there are no diagrams in the manual. This means that the drawings do not match what is in Thanks to my husband, who is an electrician, this was not a significant issue. He discovered however that the wiring on the oven was not covered when he took a good look at it. Several bare wires were sticking out of the back of the oven, with no connectors of any kind. The wires did not match the It was stated they are usually in enclosed boxes, too. He said it is neither safe nor appropriate to have them exposed in an open box like that. He wouldn't install it, as it was a fire hazard. We got approval from Empava to return it, and we did that after a few days. On Dec. 28, they received it. We asked Amazon for a refund on November 21, but Amazon sent us no communication and refused to refund the purchase price. We had to force Amazon to refund the purchase price The experience was bad.

Kassidy Bright

| Oct 04, 2020

In addition to the great finish and look of this stove, the product is incredibly convenient and useful when it is in use. The value of this would be enhanced if it worked reliably. We have only had it for a few weeks, and the oven has been intermittently shutting off. In spite of purchasing Asurion protection for $300, the company has informed us that we need to work directly with the manufacturer for as long as the product is under The manufacturer of this piece of equipment is willing to allow us to return it, but that seems kind of impractical with a device of such size that has already been Our first contact with Empava was through telephone messages and emails, and then we spoke briefly with someone there who seemed confused and promised to call us A refund will be process if we do not receive a satisfactory reply I'm not sure if we should order another one and hope for the best or switch to a different brand. Update Our new one will be delivered and set up with reinstall and haul away on our end, after we've already talked to the chat AI and 5 different Amazon employees. I believe someone from Amazon replaced the item in our account but we still had to "order" the service again and it will be zeroed I am satisfied with all of this, but I am somewhat frustrated with the process. It will hopefully work with the replacement!.

Bianca McFarland

| Jan 11, 2021

I dare you to find a better deal or a better oven for this price. It will be interesting to see how long this.

Ember Bradley

| Dec 08, 2020

The first thing I did was order two One of the first ones had a hole in the bottom of the box and a dent in the oven. It was free to return this one, as well as shipping was free. Despite its size, the second one had a hole in one side of it and looked as if a forklift had hit it and dented it. In order to return this one, they are not willing to cover the shipping costs. Shipping cost is $175. It worked great when I used it to cook all of our Thanksgiving food, and I am looking forward to using it in the future. The Convection Broil is very fast and works well at cooking food.

Sara Schmidt

| Jan 20, 2021

This oven is perfect for a small apartment or under a counter. I like the way it looks and how it works.

Adley Frank

| Mar 18, 2021

The oven I have been using has been working well for us, I use it to cook pretty much everything we eat. In spite of how much we enjoy those fancy ovens, this kind of oven works better for our apartment because we have reached the age of 70.

Kora Vance

| Sep 07, 2020

The drawer took an extra week to arrive and, when it was finally delivered, had a dent in the bottom that made it impossible for the drawer to open until it had been repaired. I am pleased with the performance of my range and stove so far, and the installation was relatively straightforward. Equipment itself was good, but delivery of and handling of it were a huge hassle. This is an update -

It seems that the oven is not working after all (has never done so for more than 15 minutes at a time). The heat won't last. It has finally been determined what the problem is, but the part has yet to be delivered and the window for returning it has passed. Rather than being angry at Amazon, I'm furious with both the manufacturer and Amazon.

Mya Donnelly

| Jun 28, 2021